FAQ

[su_accordion] [su_spoiler title="How do I use the Online store?"] Step 1: Select a product from our Shop menu or view all the options in our menu by clicking on the SHOP menu in the top left corner. Step 2: When you have decided on your cake, click on the 'Add to Cart' button, and either continue shopping or go to your cart by clicking on the pink shopping cart icon in the top right corner. If you have a coupon code, enter it here, and click on the 'Proceed to Checkout' button. Step 3: Choose to have your cake delivered or pick it up from one of our stores. Select the Date and Time of collection you would like using the calendar and time selector. Choose your payment method and click on the 'Place Order' button. Step 4: Follow the payments instructions carefully. [/su_spoiler] [su_spoiler title="Are you Halaal?"]We are not certified halaal, but we do not use any gelatine or alcohol in our cakes. [/su_spoiler] [su_spoiler title="Can we do writing on cakes?"]Yes, we offer Cake Notes on a selection of cakes. Please see our Personalised Cakes. Provide a name to enter on any of the notes below:  [/su_spoiler] [su_spoiler title="Do you make custom cakes?"] We are happy to offer writing in the form of cake note designs printed on top of your cake. [/su_spoiler] [su_spoiler title="When should I place my order?"]We only ask for 48 hours notice with payment. Time slots for collection in store can be found here. Delivery time slots are: Between 8am and 5pm. If you need something in less than than 48 hrs, there's always our Same Day Shop! [/su_spoiler] [su_spoiler title="Cake Care: Must the products be kept in the fridge?"]Yes, please keep the cake in the fridge and take it out an hour prior to serving. Our cakes are best served at room temperature.[/su_spoiler] [su_spoiler title="Food Allergies? Please click the drop-down for more info."] The Velvet Cake Co makes every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However there is always risk of contamination as in our bakery we use the following: *Products with nuts & nut by-products *Eggs & egg by-products *Milk & diary products *Wheat Although we have strict cross contamination policies; we cannot guarantee a total absence of these items in any of our products. Customers with food allergies must be aware of this risk. The Velvet Cake Co. will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst consuming our products.[/su_spoiler] [su_spoiler title="Can you freeze the products?"] Yes, while we do not recommend it; you can freeze the products, but please remember that we bake fresh daily and advise our customers to enjoy the products in this way instead. [/su_spoiler] [su_spoiler title="Can you make bigger cakes?"]Our cakes comes in the following sizes: standard cake - 17cm's in diameter and mini cakes - 14cm's in diameter.[/su_spoiler] [su_spoiler title="How long will the cake keep fresh?"]Our cakes have a 3 days shelf life.[/su_spoiler] [su_spoiler title="Do you deliver?"]Yes, we deliver for FREE to most areas in Cape Town! Simply enter your postal code upon checkout to view the delivery cost. We currently only have a 8:00 - 17:00 delivery timeslot. We do not deliver to areas outside of Cape Town.[/su_spoiler] [su_spoiler title="Do you do wedding cakes?"]While we do not offer any custom/tiered cakes, many of our cakes have been used at weddings; they taste good, look good – just add a beautiful topper or fresh flower wreath.[/su_spoiler] [su_spoiler title="How many servings do you get from a Velvet Cake:"]Our mini cakes serve 6 to 8 guests and our standard cakes serve 10 to 12 guests[/su_spoiler] [su_spoiler title="Can you reserve cakes at the Cake Shop?"]We recommend going through our Same Day Shop if you need a cake in a pinch.[/su_spoiler] [su_spoiler title="Does the food dye color the mouth when eating our cakes?"]Yes the dye does slightly stain the mouth, especially our darker cakes when eaten.  Should this be for a wedding / party / special occasion and you do not want the colouring for photo purposes, then we advise you to purchase a lighter colour cake for your occasion.[/su_spoiler] [su_spoiler title="Can I cancel or change my order?"]We need 72 hours notice to cancel or change your order. If you cancel your order within 72 hours, we will create a credit voucher for you to use at a later stage with the Velvet Cake Co. Cakes ordered within the 72 hours cannot be cancelled or changed.

Orders made on or before March 15, 2020, with a collection/delivery between March 16, 2020 and April 14, 2020, may be cancelled 48hours before collection/delivery. This means that customers who cancel will receive a credit voucher for the full value of your order that will be valid for 1 year from the date of cancellation.
[/su_spoiler] [su_spoiler title="Do you accept cash on delivery?"]No, all orders should be placed online and paid for in full via one of our many payment gateways.[/su_spoiler] [/su_accordion]