Ts & Cs

By purchasing a Value Pack, you agree to the terms and conditions below.

Within 24 hours of buying a Value Pack, an email with all the coupons will be sent to the email address that has been used to place the Value Pack order.

We still need another 24 hours for all orders placed with the coupons.

To order one of the free toppers, use both the provided coupon for the topper and for the cake at checkout. No refund will be made if the claimed topper’s price is less than the topper’s coupon.

All coupons issued are personalised and unique to the order. Coupons are valid for 12 months, and for one use only.

Free delivery is included with each cake. Delivery can be changed to ‘In-Store Collection’ at checkout. No refund will be made for the delivery.

No refund will be made for any unclaimed product within a Value Pack.

No refund will be made for any of the individual cakes within a Value Pack.

Products in Value Packs are non-negotiable.

Buying a bundle does not place an order for any cake. Individual orders for all the cakes must still be placed. The Velvet Cake Co does not take any responsibility for any misunderstanding regarding this.